Job Title: Auto-Cover Technician

Reports to: Service Manager

Location: Custom Pools Inc (8960 Excelsior Blvd, Hopkins, MN  55343)

FLSA Status: Seasonal/Full-time

Salary: Hourly Compensation $26-$38 Per Hour

Position Summary

Auto-Cover Mechanic will be a field technician servicing auto-covers at customers homes. You will be handling new cover installations, auto-cover fabric replacements and general repairs/upgrades to existing auto-cover systems.

About Us

Custom Pools is a high energy environment and a great place to work. We have been serving the swimming pool industry since 1968. We serve over 7000 pool owners statewide and have a robust service department. Recently acquired by a younger group of industry professionals who are excited to modernize the way we serve the community.

Our company values are:

• Excellent Customer Service
• Long-term Relationships with our customers and employees
• Using cutting-edge technology in our pools and to resolve issues
• Fun – We build fun, and we have fun doing it!

 
Job Responsibilities

• Driving the company vehicle to customer’s location.
• Troubleshooting cover issues
• Making repair and upgrade recommendations
• Replacing Auto-Cover Fabric and wear parts
• Coverstar, APC and Cover Pools covers

 
Qualifications & Requirements 

• High school diploma.
• Auto Mechanics and Cover Experience is a plus but not required, we will train.
• Capable of working with technology platforms for service tickets
• Ability to lift heavy equipment.
• Professional appearance.

 
Benefits

• Simple IRA Match up to 3%
• Health Coverage
• Dental
• Company vehicle

Job Title: Service Manager

Reports to: COO

Location: Custom Pools Inc (8960 Excelsior Blvd, Hopkins, MN  55343)

FLSA Status: Full-time

Salary:  $55,000-$68,000

Position Summary

Managing the workflow of the service operations. You will work in conjunction with upper management to ensure great customer service and fulfillment of work orders. Understanding how to manage customer expectations and employee issues is a must. It is a high energy environment from April – June during the opening season! You will be tasked with keeping the energy and production up in the service department. 

About Us

Custom Pools is a high energy environment and a great place to work. We have been serving the swimming pool industry since 1968. We serve over 7000 pool owners statewide and have a robust service department. Recently acquired by a younger group of industry professionals who are excited to modernize the way we serve the community. 

Core Values

• Excellent Customer Service
• Long-term Relationships with our customers and employees
• Using cutting-edge technology in our pools and to resolve issues.
• Fun – We build fun, and we have fun doing it!

Job Responsibilities

• Manage day to day tasks of the Service Department
• Open/Close Service Warehouse
• Manage inventory.
• Manage service schedules.
• Schedule service calls with customers.
• Hire necessary staff for the department.
• Create and implement processes in service department.
• Implement Department Sales
• Coach new staff members
• Report sales numbers to upper management
• Manage employee issues and PTO.
• Scheduled employee reviews.

Qualifications & Requirements 

• Transportation to work.
• Ability to lift up to 50 Lbs.
• Service management experience
• Share our core values.

Benefits

• Simple IRA Match up to 3%
• Health Coverage
• Dental
• Company vehicle

Job Title:  Warehouse Support

Reports to: Belinda, Retail Manager

Location: Custom Pools Inc (8960 Excelsior Blvd, Hopkins, MN  55343)

FLSA Status: Full-time/Part-time, non-exempt/hourly, seasonal April-September

Salary: Hourly Compensation $12-$17 

Position Summary

Warehouse support helps in our retail warehouse.  

About Us

Custom pools is a high energy environment and a great place to work. We are a family-based company in the pool industry since 1968. We value our employees and believe that work can be rewarding and fun!  

Our company values are:

• Excellent Customer Service
• Long-term Relationships with our customers and employees
• Using cutting-edge technology in our pools and to resolve issues.
• Fun – We build fun, and we have fun doing it!

Job Responsibilities

• Load orders into vehicles.
• Process returns.
• Keep warehouse shelves stocked.
• Keep warehouse clean.

Qualifications & Requirements 

• Transportation to work. This position is 100% on site at the store, not remote.
• Ability to lift 50 Lbs.
• Desire to have fun and enjoy life.
• Share our core values.

Job Title: Retail Specialist

Reports to: Belinda, Retail Manager

Location: Custom Pools Inc (8960 Excelsior Blvd, Hopkins, MN 55343)

FLSA Status: Full-time/Part-time, non-exempt/hourly, seasonal April-September

Salary: Hourly Compensation $18-$20

Position Summary

Retail specialists provide day-to-day sales support and customer service. Retail specialist tests pool water, answers customer questions about products, stock availability, promotions, and store policies.

About Us

Custom pools is a high energy environment and a great place to work. We are a family-based company in the pool industry since 1968. We value our employees and believe that work can be rewarding and fun! 

Our company values are:

• Excellent Customer Service
• Long-term Relationships with our customers and employees
• Using cutting-edge technology in our pools and to resolve issues.
• Fun – We build fun, and we have fun doing it!

Job Responsibilities

• Engage with customers.
• Use water link software to test customer’s water (training provided).
• Present results and make recommendations.
• Check out purchases.
• Process returns.
• Keep shelves stocked.
• Collaborate with our team on production and sale goals.

Qualifications & Requirements

• Able to handle rush periods.
• Transportation to work. This position is 100% on site at the store, not remote.
• Can lift 50 Lbs.
• Desire to have fun and enjoy life.
• Share core values.